Return Policy
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at svefoto@gmail.com.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at svefoto@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at svefoto@gmail.com.
Clients Love Us
Comfortable, so cute, and good looking in casual city dwelling, spring and autumn. I have a collection of Lana's backpacks, here the Blue Pears are making a real splash! Thank you so much!
"Elegant Camolana bomber jacket! Beautiful design, perfect fit, nice fabric, pockets where I need them. Bought a nice t-shirt as well.
The shopping procedure was very simple. Recommended."
“Summer and love is what I think when I wear my jacket.”
“It became my favorite backpack from the first glance! It is very easy, comfortable on the back.”
My granddaughter cannot get enough of her personal collection! A perfect individual set for school, ballet, and travel!
The bomber jacket, a matching backpack, and a towel! Thank you, Lana!
My backpack is just amazing! Love at first sight:). So beautiful - a splash of bright colours lifting the spirit in any weather. Feels like wearing 'a piece of art'. Ergonomic - convenient design, very comfortable for long walks. Thinking about buying matching products with the same pattern.
You always think, oh, I don't need another backpack, but...Thank you for this beautiful and super-practical travel backpack, Lana! It just traveled with me to the US, and I love it. It fits everything I want, the organizer is just like you need it, pockets, insulated pockets for small things, and my phone. Just what I need!
Bought this blanket a year ago, and it’s still perfect! The colors are vibrant, the fabric is soft and smooth, and after four washes, it looks and feels like new. Fast delivery and great quality — highly recommend!
Discover more in our FAQs
Why are your items made-to-order?
Why are your items made-to-order?
We craft products only after you order, to reduce waste, ensure uniqueness, and maintain high-quality craftsmanship. Please note that, unless stated, all the sizes are garment sizes! Measure your body and match it with the sizing tables to give enough room!
How long does it take to get my order?
How long does it take to get my order?
Every item is custom-made to order. Most orders ship within 2–5 days and will take 10 to 15 working days to reach you. This is a responsible way to shop - no inventory, no unwanted models, no waste!
What payment methods do you accept?
What payment methods do you accept?
We accept all major credit cards—Visa, Mastercard, American Express—plus PayPal, Apple Pay, Google Pay, Shop Pay, and Venmo.
Can I return or exchange an item?
Can I return or exchange an item?
Yes. We offer a 30-day return policy for non-personalized items. Items must be unworn, with tags, and in original packaging. Proof of purchase is required.
How do returns work?
How do returns work?
Email us at info@lanaartsweden.com to initiate a return. If approved, we’ll send instructions for return to our US or European address. Returns sent without prior approval won’t be accepted. Thank you for your attention!